Terms of Service

1. Agreement to Terms

By accessing or using Co-Lab ("Service," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Service.

2. Description of Service

Co-Lab is the first agentic-intelligence-powered collaboration platform for e-commerce execution, providing:

• Access to pre-made research reports on trending products and markets
• Custom product research services with detailed market analysis
• Premium subscription plans with weekly research updates
• Interactive dashboards with competitive intelligence data
• Collaboration Marketplace: Connection with vetted automation experts, implementation specialists, and strategic consultants for e-commerce execution services

3. Account Registration

3.1 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password
• Notify us immediately of any unauthorized access to your account

3.2 Account Eligibility

You must be at least 16 years old to use our Service. By creating an account, you represent that you meet this requirement.

4. Subscription Plans and Pricing

4.1 Subscription Tiers

We offer the following subscription tiers:

• Free Tier: Access to selected research reports at no cost
• Premium ($39/month): Weekly trending product research with 52 reports annually
• Custom Research ($799): Professional custom product analysis delivered in 5 business days
• Custom Research Plus ($1,299): Premium research with social strategy, priority delivery in 3 days

4.2 Payment Terms

• Recurring Subscriptions: Billed monthly via Paddle until cancelled
• Custom Research: 50% upfront, 50% upon delivery (processed through Paddle)
• Collaboration Services: 50% upfront, 50% upon acceptance (escrow via Paddle)
• All prices in USD
• Automatic Renewal: Premium subscriptions renew automatically unless cancelled

4.3 Cancellation

You may cancel your Premium subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds for partial months.

4.4 Refund Policy

• Premium Subscription: No refunds for monthly subscription fees
• Custom Research: 50% deposit is non-refundable once research begins. Final 50% refundable if research is not delivered within promised timeframe
• Revisions: Custom Research Plus includes 1 free revision

5. Intellectual Property Rights

5.1 Our Content

All research reports, data, analysis, dashboards, and other content provided by Co-Lab are our exclusive property and protected by copyright laws. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Sell, license, or commercialize our research reports
• Remove copyright or proprietary notices
• Share your account access with others

5.2 Your License

Upon payment, you receive a non-exclusive, non-transferable license to:

• View and download research reports for personal or internal business use
• Use insights from reports to inform your business decisions
• Create derivative works for your own business (but not resell our reports)

6. Custom Research Services

6.1 Delivery Timeline

• Standard ($799): Delivered within 5 business days
• Premium Plus ($1,299): Priority delivery within 3 business days

6.2 Research Scope

Custom research is based on the information you provide. We make reasonable efforts to ensure accuracy, but do not guarantee:

• Business success or profitability
• Completeness of all market participants
• Future market conditions

6.3 Revisions

Premium Plus includes 1 revision. Revisions must be requested within 7 days of delivery and cannot change the core scope of research.

7. Collaboration Marketplace Services

7.1 Marketplace Overview

Our collaborative execution marketplace connects brands with vetted service providers including:

• Automation Experts: n8n, Zapier, Make workflow development
• Implementation Specialists: Supplier outreach, listing creation, PPC setup
• Strategic Consultants: Execution planning, positioning workshops

7.2 Service Request Process

When you submit a service request:

• You receive an AI-powered price estimate based on complexity analysis
• We match you with up to 5 qualified providers based on expertise, ratings, and availability
• You select a provider and approve the final price
• Payment is processed through Paddle with escrow protection
• Providers deliver work through our Universal Delivery Dashboard
• You review and approve the delivery before final payment release

7.3 Payment Terms for Marketplace Services

• Escrow Protection: 50% paid upfront, 50% upon delivery acceptance
• Payment Processing: All payments processed securely through Paddle
• Platform Fee: Co-Lab retains 30% as a platform fee; providers receive 70%
• Refunds: 50% upfront payment held in escrow until delivery acceptance
• Revisions: If delivery does not meet agreed specifications, you may request revisions or reject delivery

7.4 Provider Responsibilities

Service providers on Co-Lab must:

• Deliver work that meets the agreed specifications and timeline
• Provide documentation, setup instructions, or training as specified
• Respond to client questions and revision requests promptly
• Maintain professional conduct and communication
• Not contact clients outside the platform to circumvent fees

7.5 Client Responsibilities

As a client using Co-Lab services, you must:

• Provide accurate and complete project requirements
• Respond to provider questions in a timely manner
• Review deliveries within 7 days of submission
• Provide specific, actionable feedback for revision requests
• Not request work outside the original agreed scope without additional payment

7.6 Dispute Resolution for Marketplace Services

If disputes arise between clients and providers:

• Contact Co-Lab support within 14 days of the issue
• We will review project requirements, deliverables, and communications
• Co-Lab makes the final determination on escrow fund distribution
• Decisions are binding and final

7.7 Intellectual Property in Marketplace Services

Upon full payment:

• Clients receive full ownership and rights to all delivered work products
• Providers may showcase work in portfolios with client permission
• Providers retain rights to their methodologies and processes
• Clients may not resell provider work as a standalone product

7.8 No Guarantee of Results

Co-Lab does not guarantee:

• Business success or revenue from services delivered through Co-Lab
• That automations or workflows will function indefinitely without updates
• Third-party platform compatibility (e.g., changes to Amazon, Shopify APIs)
• Provider availability or response times beyond those agreed in service terms

8. Prohibited Uses

You agree NOT to:

• Use our Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Scrape, spider, or harvest data from our website using automated means
• Resell, redistribute, or commercialize our research without permission
• Upload malicious code, viruses, or engage in harmful activities
• Impersonate Co-Lab or any person or entity
• Share your subscription account with multiple users

9. Disclaimers and Limitations of Liability

9.1 No Warranty

Our Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• Accuracy or reliability of all data and insights
• Business results from using our research

9.2 Limitation of Liability

To the maximum extent permitted by law, Co-Lab shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Decisions made based on our research

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Co-Lab from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party

11. Data and Privacy

Your use of our Service is also governed by our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy.

12. Termination

12.1 By You

You may terminate your account at any time by contacting us or using account settings.

12.2 By Us

We may suspend or terminate your access if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees

12.3 Effect of Termination

Upon termination:

• Your right to access the Service ends immediately
• You retain access to purchased research reports for 30 days
• We may delete your account data after 30 days

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Updating the "Last updated" date
• Sending an email notification
• Displaying a notice on our website

Continued use of the Service after changes constitutes acceptance of the new Terms.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law provisions.

14.2 Dispute Resolution

Any disputes shall be resolved through:

• Good faith negotiation between the parties
• Binding arbitration if negotiation fails
• Small claims court for claims under $10,000

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Co-Lab.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

15.3 No Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

16. Contact Information

For questions about these Terms, please contact us: